Posts Tagged ministerial response

by Peter Davies

There’s a glorious pattern to ministerial responses.  Here’s the Department of Health’s official spokesman quoted in The Daily Telegraph, in repost to our book ‘Putting Patients Last’, released today, in which we argue that the new generation of NHS organisations, set up ‘businesses’, still have much to learn about customer service.  Under pressure from government, we find they still put the demands of the state, rather than the needs of patients, first.

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