Posts Tagged NHS Dentisry dr crippen Rosie Winterton

Dr Crippen delivers a steady drip feed of episodes that demonstrate quite how ridiculous and dangerous hospital bureaucracy has become. This diary entry from yesterday was exemplary.
Tuesday 27th March
One of those irritating but glorious phone calls.
I saw Mrs Jones, a middle aged lady, and heavy smoker, with an ominous lump in her neck last week and, after a few routine tests, referred her urgently to ENT. She called this morning to say that she had been phoned by the hospital to say that they could not see her until they had had a letter from her GP. Had I sent the letter? I confirmed I had sent it both by post and by fax. Well, they say they won’t see me without a letter, and they have not received it. Are you sure you sent it? It was clear she did not believe me.
I said, Mrs Jones, please, think about it. How does the hospital know that you need an appointment if they have not received my letter?
Ah!

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